Escrow Assistant​/Receptionist; in office

What You’ll Do

• Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort and route mail
• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

This is an in-office position located at 260 E Brown St, Ste 315, Birmingham, MI.

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years escrow-related experience preferred

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and an employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.