Escrow Assistant​/Receptionist; in office

Escrow Assistant – In‑Office Position

In this role you will work in a dynamic, fast‑paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

260E Brown St, Ste 315, Birmingham, MI (in‑office)

• Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort, and route mail.
• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions, ensuring an outstanding customer experience.

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with internal teams and external customers.
• Problem‑solving skills with strong organization, natural curiosity, and eagerness to learn.
• Ability to thrive as part of a team committed to exceeding customer expectations.
• Knowledge of MS Office suite and ability to adapt quickly to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years of escrow‑related experience preferred.

Hourly Pay Range: $18.46 – $24.63. Comprehensive benefits include medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.