IT Service Desk Assistant​/ IT Assistant

Employment

Employment Type:

Full-Time

Location:

Birmingham, Michigan

Minimum Experience:

Entry-level

Department:
Operations

Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

• Assist the Service Desk with packaging and shipping of IT equipment to clients.
• Assist the Service Desk team with data entry of client information
• Organize and maintain and up to date inventory of IT equipment.
• Assist team in picking-up and delivering items to clients or for internal use when necessary.
• Report daily work accomplished orally or via email to CTO.

• Proven experience as an office assistant, virtual assistant or in another relevant administrative role
• Knowledge of “back-office” computer systems
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office

Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.