CRM Part Time ACE Customer Service Representative

Join Our Team at Ace Handyman Services of Bloomfield

CSR professionals -- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales opportunity? Join our team at Ace Handyman Services of Bloomfield! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer for this part-time position:

• Competitive pay ranging from $20-$22 per hour
• Paid time off policy
• Performance bonuses
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Job responsibilities:

• As a CSR you will be responsible for inbound and outbound customer sales/education to customers while organizing work and project schedules for our craftsmen.
• This will require that you provide customers with information and expert advice on our services, pricing, and availability.

Your specific duties in this role will include:

• Responding to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing Service Titan – our dispatching & schedule management software
• Returning customers calls as needed and following up with past customers
• Assisting in solving operational logistics to ensure a smooth customer journey

Job requirements:

• We are looking for professionals who are highly organized and detail-oriented, with a strong CSR background and multi-tasking skills.
• It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen.
• You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

• High school diploma or GED
• 5-10 years of CSR/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Customer-facing experience, a plus

Build fun and rewarding career with an industry leader!