Treasury Management Service Specialist II

Description

Summary:

The Treasury Management Service Specialist II supports the Treasury Management - National Settlement Team segment, prioritizing complex onboarding and service issues to ensure timely resolution with minimal customer impact. The role serves as a mentor for new colleagues, identifies cross-sell opportunities, manages risk, and adheres to policy and procedure requirements.

• Provide advanced product and service support for the Treasury Management segment, specifically the National Settlement Team.
• Identify, research, analyze, and resolve complex problems related to servicing customers and onboarding processes.
• Prioritize service issues and ensure timely completion with recognized customer resolution.
• Perform training or education for customers on specific products.
• Act as an internal resource for inquiries and recommend process improvements.
• Consult on policy or procedure interpretation for other internal departments.
• Mentor less experienced Treasury Management Customer Service Specialists.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 3+ years of experience in treasury management, banking operations, or a related client implementation or service role.
• 3+ years of working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions.
• 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners.
• 3+ years managing multiple complex onboarding projects and extended timelines.
• 3+ years of project management, analytical, and communication skills.
• 3+ years of knowledge of applicable banking laws and regulations.
• 3+ years of change management skills and ability to work at a consistently changing pace.
• 3+ years of organizational and time management skills.
• 3+ years of analytical, problem-solving, and decision-making skills.
• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

• Basic to intermediate knowledge of Microsoft Office applications.
• Ability to work in a team environment, resolve problems independently, and manage issues with urgency and attention to detail.
• Understanding of TM products and services or commercial banking.

Workplace: Office (in-office and hybrid work options available).

Huntington is an Equal Opportunity Employer.