Content Manager

Job Description

The Content Manager is responsible for the overall content strategy, including the development of content and functional solutions in collaboration internally and externally across all digital and social media platforms.

This role will have oversight for projects related to member websites as well as digital assets under the Digital Strategy team.

In addition, this manager communicates and facilitates the activities and deliverables associated with business requirements that are both content and functional, business processes, options and alternatives, validation and testing of solutions, training, implementation and possible ongoing support for solutions.

RAPP

Digital Products

Product Development

• Support Project Management team through timely content delivery requests.
• Receive and maintain status of required web content through JIRA ticketing system.
• Implement web content into the Content Management System (CMS) per Creative Agency and/or Client request.
• Verify accuracy of web content requests in multiple project environments.
• Identify issues in environments pertaining to content, layout and presentation once published.
• Communicate status on content delivery to internal MRM team(s).
• Recognize and escalate issues through JIRA ticketing system as necessary to resolve issues.
• Establish and maintain good relationship with internal MRM departments.
• Manage & organize workload to meet deadlines.
• Delegate tasks to Associate Content Manager and offshore team(s).
• Interact and support Client and/or Creative Agency on new functionality for content delivery planning and development with support from Leadership.
• Provide estimates on new functionality with support from leadership.
• Create and present documentation for cross‑training and support of Associate, Content Managers and offshore team(s).

• Strong interpersonal and problem‑solving skills.
• Solid communication skills – written, verbal, text, etc.
• Detail‑oriented with ability to work in a dynamic environment, with shifting deadlines and deliverables.
• Ability to multi‑task and collaborate within team.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. EOE/AA/M/D/V/F.

If you require accommodation for any part of the application or hiring process, please submit your request through one of the following methods:

• Dedicated E‑mail:
• US Mail: 360 W. Maple Birmingham, MI 48009
• Dedicated Phone:

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