Associate Director, Client Operations

Associate Director, Client Operations

The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers.

We help differentiate Collective from our competitors and provide a critical foundation for the agency.

The Associate Director, Client Operations will be part of a growing Client Operations team on a well-known client. This position has tremendous learning potential and provides the opportunity to work on a high-energy, highly visible account.

This Associate Director will support a hybrid role focusing on both Budget & Compliance and Tools & Systems. This person is responsible for training and developing individuals on the necessary media systems and relative processes within Budgets and Compliance to drive company and client goals. This includes the ability to work on high profile client business while successfully owning tasks related to forecasting, accruing, data QAs and overseeing the processing of client billing.

They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures related to Budgets & Compliance. This individual has experience and proven success in this area to qualify for this position. Additionally, you'll focus will be on the operational management of the media planning, buying and management systems that our teams use (Mediaocean OX, Prisma, Media Tools as well as various internal tools).

You'll have leadership exposure with the opportunity to continue to grow your career in media by working on project management, process improvements, helping to develop and share best practices and helping to enforce quality assurance across the agency via regular reporting and compliance work streams.

• Work with Director on team roles and responsibilities, prioritizing key projects across the team, and with special requests or projects as needed
• Manage Supervisor and Sr. Associate's workload; ensuring all tasks are completed within required timelines and client-specific billing procedures work within system expectations to meet client needs
• Confirm accuracy of work completed by Supervisor/ Sr. Associates
• Lead Supervisor and Sr. Associate's career development via teaching tasks and coaching skills
• Maintain positive relationships with agency contacts, system contacts, and clients
• Proactively solve problems and improve efficiencies, escalating issues where needed
• Lead and steward key processes such as monthly billing and financials reporting, which involve multiple agency teams
• Periodically check emails to respond to urgent issues after close of business
• Create, enforce, and refine processes related to billing verification, financially reporting, and audit compliance
• Lead team responsible delivering various financial documents such as authorizations, billing & budget files, and ordered vs approved reporting
• Assist with global reporting, if needed by client
• Attend Agency system trainings/meetings (i.e. Media Ocean, Media Tools, etc.)
• Participate in system enhancement testing and training
• Collaborate with Analytics, Strategy and Investment peers on account-specific requests
• Handle high-profile or sensitive client requests
• Act as the point of contact for the internal brand teams for all Budgets & Compliance related questions to ensure consistency and accuracy across the brands
• Oversight of accuracy of inputs into proprietary Operation System, ensuring all systems are accurately set-up by team for internal and external reporting needs
• Participate in system enhancement testing or training
• Identify and surface issues related to Media Systems or ReSources process and staff and help with resolution

• 5+ years previous experience in Financials, project management, and/or…