Store Manager - Birmingham, MI

Job Details

• Job Location:
  
  Birmingham, MI 48009
• Position Type:
  Full Time
• Salary Range: $65,000.00 - $75,000.00
• Job Category:
  Retail

The Store Manager is responsible for the total relationship between Portland Leather Goods’ retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy in collaboration with their Team, build a customer‑first, customer‑centric mindset, and unify how all customers view Portland Leather Goods. The Store Manager will drive a persistent focus on the customer experience to ultimately lead to revenue and profits.

The Store Manager reports directly to the District Manager.

• Recruit, hire, train, develop and motivate your Team – their success is your success.
• Achieve sales volume and productivity goals by developing and executing a business plan.
• Ensure teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
• Ensure merchandising and presentation standards are met.
• Build long‑lasting relationships and create a lifetime customer following by actively staying on the Customer’s journey/agenda.
• Ensure accurate inventory management and achieve shrinkage goals.
• Identify, organize and execute partnership and events furthering the goals of store customer acquisition.

• Contribute to an environment of total customer satisfaction by making the Customer’s needs the first priority.
• Exert maximum effort to achieve store sales projections.
• Identify, conduct, and implement Training and Learning & Development strategies and programs.
• Manage the sales floor.
• Maintain daily focus among all teammates on Customer first interactions.
• Enforce all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
• Deliver sales and technology training and store meetings.
• Understand and enforce all store policies and practices. Protect the Company’s interests at all times.
• Learn all features and benefits of the merchandise and provide expert knowledge regarding quality, value, and services.
• Project a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Encourage and promote a cooperative, teamwork environment.
• Investigate and handle customer complaints quickly, efficiently, and courteously.
• Manage the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
• Maintain a complete knowledge of all Portland Leather Goods promotions.
• Supervise all personnel.
• Assist in store maintenance, both inside and outside, by delegating or performing these duties.
• Perform other duties as assigned.

• Assistant Store Manager
• Store Associates

• High school diploma or higher
• Minimum of 3 years experience in retail, store operations, and customer experience
• Possesses a true passion for customer success
• Excellent leadership and motivational skills; must excel at providing direction
• Excellent communication, organizational, leadership, and time/project management skills
• Flexibility in scheduling to meet customer needs with a short turnaround
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Comprehensive Health Coverage – Medical, Dental, and Vision Insurance to keep…