Keyholder; Part-time - Birmingham, MI

Job Details

Location:

Birmingham, MI 48009
Salary: $18.00 per hour
Category:
Retail

Portland Leather Goods seeks a Store Key Holder to lead the team, deliver outstanding customer experience, and support the retail store in downtown Birmingham. The role includes guiding, mentoring, and coaching associates while ensuring store operations run smoothly.

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and memorable experiences with customers.
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Maintain a safe working and shopping environment by following all safety policies and procedures.
• Handle returns, exchanges, and transactions accurately and professionally.
• Project a positive, enthusiastic attitude to inspire and motivate others.
• Act as lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

• Minimum 1 year of retail experience in a leadership or key holder position.
• Minimum 2 years of experience in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems;
  Shopify experience is a plus.
• Reliable, responsible, and comfortable working independently.
• Physical ability to move merchandise, climb ladders, lift 30 pounds or more with assistance, stand/walk/kneel, and continuously move around the store.
• Ability to read and comprehend instructions, reports, and information on computer/register screens and input data accurately.
• Experience in managing store operations and providing leadership in a retail environment.

• Paid time off.
• 401(k) with company match up to 4%.
• Employee discount on products.
• Career growth opportunities.

Portland Leather Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.