Keyholder Birmingham, MI

Job Details

• Location:
  
  Birmingham, MI 48009
• Position type:
  Full Time
• Salary: $18.00 - $18.00 hourly
• Category:
  Retail

The Store Key Holder is responsible for maintaining the overall relationship between the Portland Leather Goods retail store and its customers, driving a persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager and will act as lead on duty when management is absent.

• Perform opening and closing duties: secure store, manage alarms, prepare registers.
• Create lasting relationships and positive experiences with customers.
• Maintain organized, clean, merchandised sales floor, backroom, and checkout areas per company standards.
• Assist with inventory processes: receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Ensure a safe working and shopping environment by following all safety policies and procedures.
• Handle returns, exchanges, and transactions accurately and professionally.
• Project a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Act as lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

• Minimum 1 year retail experience in a leadership or key holder position.
• Minimum 2 years' experience in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems;
  Shopify experience is a plus.
• Reliable, responsible, and capable of working independently.
• Physical ability to move merchandise, operate equipment, climb ladders, lift 30 pounds with assistance, stand, walk, kneel, and maintain activity for at least 8 hours per shift.

• Comprehensive Health Coverage – Medical, Dental, Vision Insurance.
• 401k with company match up to 4%.
• Paid time off.
• Employee discount on products.
• Career growth opportunities.

Requires the ability to lift up to 30 pounds with assistance, move merchandise, operate equipment, climb ladders, stand, walk, kneel, and maintain activity for the duration of a shift.

Portland Leather Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status.