Retail Part Time Keyholder: Birmingham

Retail Full Time Keyholder:
Birmingham Shift Details: [Full-Time]Flexibility required including evenings and weekends

Who We Are At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role We're seeking a Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager.

As a Framebridge Team Member, You Will:

Show Pride We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a Keyholder, You Will:

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores

Support onboarding and training great retail team members

Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members

Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same Answer questions and troubleshoot issues using sound judgment

Offer suggestions to innovate and improve our retail experience

Help Framebridge deliver on our 100% happiness guarantee

Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:

Experience as a key holder in a customer service, retail, or hospitality role

An engaging personality with strong influence, interpersonal, communication, and relationship-building skills

Interest in design and excitement to work in a creative environment

Quick and eager learner of new tools, technology, products, and processes

Great time-management, organizational, and problem-solving skills

Adaptability and willingness to work flexible hours, including evenings and weekends

Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements:

This role requires the ability to perform the following physical tasks on a regular basis:

Standing for extended periods of time (up…