Program Account Coordinator

Overview

The Program Account Coordinator will be assigned to National Insurance Programs or National Client Accounts under our Red Alert or other programs to assist the company field locations in maintaining brand integrity and achieving successful electronic job files per specific client standards and BELFOR requirements. The Program Account Coordinator acts as a liaison between internal team members, account managers, outside agencies, clients, third‑party administrators, and end customers.

They will also use database reports and other system technology as part of their daily job responsibilities.

• Ability to work with functional groups and different levels of employees throughout the BELFOR organization.
• Become proficient on applications associated with the assigned account. Provide support to BELFOR field personnel on these applications.
• Provide coaching to the BELFOR field offices via in‑person, virtual, or phone sessions.
• Assist BELFOR field offices on client applications.
• Assist BELFOR field offices on re‑qualification paperwork.
• Assist with department goals and support.
• Limited travel:
  Account conferences, field meetings, client meetings, and account trainings if applicable.
• Provide assistance for the BELFOR field offices on completing electronic communication via the client and BELFOR‑specific applications.
• Provide assistance for the BELFOR field offices on maintaining their electronic job files.
• Work directly with the Estimator or assigned delegate to achieve success of our customer expectations and requirements.
• Maintain updates on assigned accounts.
• Comprehensive understanding of customer service, principles, and practices.
• SOPs—details to jobs to include communication and forms that need to be in the system with each job.
• What are the fees for each account, when are they paid—taken out of payment received or invoice sent to each field office.
• Work under time constraints to meet specific timelines.
• Attention to detail and keen sense of safeguarding other people’s property and information.
• Attend BELFOR‑sponsored operations and safety training courses as required.
• Accurate job counts and revenue numbers at the end of every month for each account.
• Use tasks in our Job Management system to monitor jobs for each account.
• Run all requested and/or required reports regarding jobs for each account.
• Other projects and duties as assigned.

• Strong computer skills including Microsoft Office and Google Suite.
• 2–3 years of computer program/application experience.
• High School Diploma or GED.
• Ability to work and communicate with different levels of employees.
• Strong follow‑up skills; ability to organize applicable job timelines and follow up with internal and external contacts as needed.
• Strong written and oral communication skills; ability to present ideas and suggestions clearly and effectively.
• Strong organizational skills; ability to accomplish multiple tasks within agreed‑upon time frames through effective prioritization of duties and functions in a fast‑paced environment.
• Self‑motivated; ability to work independently to complete tasks and respond to client requests as well as collaborate with others to utilize resources and knowledge in identifying high‑quality solutions.

• Occasional lifting from 5–40 lbs, unassisted (0–15% of the time).
• Sitting for extended periods of time.
• Manual dexterity needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer.