Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

£12.41 per hour, Competitive salary with great benefits

Contract Type: Permanent

Hours:

Disability Confident: No

Closing Date: 03/03/2026

We're looking for a Receptionist to be the public face of our hotel. You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes.

As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day:
Greeting every guest with a welcoming smile; efficiently helping guests during check-in and check-out; providing the highest level of hospitality; upselling of rooms and other facilities; informing guests of the hotel facilities, offering advice and assistance when necessary.

Who are we looking for?

As Receptionist, you will be the first person to greet our guests, providing a fantastic first impression. You will need a warm demeanor and be able to give the warmest welcome no matter what is going on around you. To excel in this position, you will need to be calm under pressure, reacting effortlessly to unexpected circumstances and always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile, then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with:

• Greet guests with a welcoming smile and provide assistance during check-in and check-out.
• Provide the highest level of hospitality to guests.
• Upsell rooms and other facilities where appropriate.
• Inform guests of the hotel facilities and offer advice and assistance as needed.

• Warm demeanor with the ability to give the warmest of welcomes in any situation.
• Calm under pressure and able to react effectively to unexpected circumstances.
• Strong communication skills and a customer-focused mindset.

• Competitive salary and great benefits
• 0 dependent on experience; up to 40% access to wages as you earn them
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment