Casual Conference and Banquet Operations Host

Job Description

Join our Hotels team as a Conference and Banqueting Operations Host. You’ll support event delivery while spreading the light and warmth of hospitality by delivering memorable experiences for every guest.

• Hourly rate of £12.71 per hour
• Ability to instantly access and withdraw up to 40% of earned wages at no cost
• Opportunity to work additional hours when available
• Free and healthy meals while on duty
• Modern and inclusive Team Member areas

• Manage pre‑arrival details: confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals: organize and oversee tour and pre‑assigned arrivals to ensure a seamless experience
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
• Provide phone support: answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member.

• Passion for spreading the light and warmth of hospitality
• Integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment