Front Office Team Leader

About Hyatt Regency Birmingham

Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four‑star hotel offers direct access to the vibrant canal‑side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub‑style bar, and a luxurious spa with an indoor pool and fitness centre.

As Team Leader – Front Office you will work on a full‑time basis, including weekends, and oversee the smooth running of your shift. You will assist the Management Team in the effective operation of the Front Office Department, ensuring maximum guest satisfaction and adherence to the hotel’s standards.

Your duties include: supervising the Front Desk team, ensuring that all VIPs, World of Hyatt members and Regency Club guests are checked in as per Hotel policy; handling guest queries and complaints, and reporting all complaints to your manager; working 40 hours per week, 5 days out of 7 on a shift rota basis with early, late shifts and weekends.

The ideal candidate will be passionate about providing the best customer service for all of our guests, ensuring that we meet all of their needs. You will have previous experience in a similar role, a good knowledge of hotel systems such as Opera and Reserve, excellent IT and communication skills, and be organised, outgoing, and able to work under pressure. You should be able to diffuse conflict, act quickly in response to changing guest demands, and maintain composure in challenging situations.

• Salary: £27,664 per annum
• 12 complimentary nights per year across Hyatt Hotels worldwide
• Discounted stays for you and your family from day one
• Discount on food & beverage when dining at selected Hyatt Hotels
• Complimentary meals on duty
• 28 days holiday including bank holidays (increasing to 33 days)
• Extensive learning and development opportunities
• Headspace membership and access to our Employee Assistance Programme
• A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
• Clear career progression and global mobility within Hyatt Hotels

Hyatt “We care for people so they can be their best”. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1,150 hotels in over 70 different countries, also recognised as a Great Place to Work Company! We are passionate about diversity, equity and inclusion.

Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters.

Next steps:
Apply today for this Front Office – Team Leader role and start your journey with Hyatt Hotels!