Conference and Events Operations Manager

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion.

Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast‑paced conference and events environment.

As Operations Manager, you will play a central role in delivering consistent, high‑quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day‑to‑day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Directer of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence.

In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well‑aligned, high‑performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a high‑volume C&E operations or other hospitality environment, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational…