Night Manager

Responsibilities

• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods.
• Anticipate and address any issues that may arise during the night to safeguard the well-being and satisfaction of our guests throughout their stay.

• 2+ years experience in a similar role, ideally within the hotel or hospitality sector
• Knowledge of Front Office operations

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to 550
• Cycle to work scheme - to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday
• Paid family leave (>1 year of service)