Receptionist - Part Time

Overview

Receptionist at Hilton Birmingham Metropole, part of the Hotels front office team. You’ll ensure a seamless check-in and check-out experience and deliver warm, memorable hospitality for every guest.

• Deliver a warm welcome: greet guests on arrival, complete the check-in process (verify details, assign rooms, issue keys, provide welcome materials or bell service assistance).
• Support efficient check-out: process departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize revenue.
• Delight our guests: respond to requests, resolve concerns promptly, and manage messages and communications.

What It Takes to Make the Stay
A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring leadership and teamwork. A sense of ownership and accountability. A focus on urgency and discipline to make a positive impact.

Hilton offers benefits to support team members, including:

• Incredible travel perks – 110 nights of discounted travel with room rates as low as $40 USD/night through the Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible team members
• Personalized caregiving support and crisis concierge services
• Mental health resources and access to counseling through the Employee Assistance Program (EAP)
• Benefits availability varies by location and terms of employment