Assistant Community Cafe Manager FC

Assistant Café Manager I 30 hours a week I Mon
- Fri + Match Day

St. Andrew’s @ Knight head Park | Birmingham City Football Club Levy UK + Ireland More Than an Assistant Manager At Levy UK + Ireland, we believe great hospitality creates places where people want to be.

We're looking for an exceptional Assistant Café Manager to support the day-to-day operation of an exciting new social café space rew’s @ Knight head Park, home of Birmingham City Football Club.

This isn't a traditional café. It's a destination designed to bring people together – a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.

As Assistant Café Manager, you'll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.

You'll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences.

We're looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.

The Opportunity Working closely with the Café Manager and Levy leadership team, you'll support all aspects of the café's daily operation while helping to shape a welcoming, high-performing and commercially successful environment.

You'll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression.

This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.

What You'll Be Doing Supporting Daily Operations You'll help ensure the café runs smoothly, efficiently and consistently, delivering an excellent experience for every guest.

You'll:

Support the day-to-day operation of the café and social space

Help create an environment that feels welcoming, vibrant and well-presented

Support opening, service and closing procedures

Maintain high standards across coffee, food and grab-and-go offers

Assist with managing guest flow and service during peak periods

Support matchday operations and event activity

Work collaboratively with club teams and partners to maintain operational excellence

Supporting and Developing the Team Great hospitality starts with great people.

You'll help create a culture where team members feel valued, supported and empowered to deliver their best.

You'll:

Support the recruitment, onboarding and development of team members

Coach and motivate colleagues through day-to-day leadership

Help maintain a positive, inclusive and people-first culture

Support training and development initiatives

Lead by example through your attitude, professionalism and guest focus

Help maintain high service standards across the team

We're not looking for scripted service.

We're looking for authenticity, personality and people who genuinely care.

Delivering Outstanding Guest Experiences You'll be at the heart of creating memorable experiences for everyone who visits the venue.

You'll:

Build positive relationships with guests and regular visitors

Champion proactive, friendly and engaging service

Support the resolution of guest feedback and service recovery

Identify opportunities to improve the guest experience

Help create an atmosphere that encourages people to return again and again

Supporting Commercial Performance You'll understand the role great service plays in driving business success.

You'll:

Support delivery of sales and profitability targets

Monitor product availability and presentation standards

Assist with stock management and ordering processes

Support merchandising, promotions and seasonal campaigns

Help identify opportunities to increase guest engagement and repeat visits

Contribute ideas to continuously improve the offer and customer experience

Maintaining Standards You'll help ensure operational excellence across all aspects of the venue.

You'll:

Support compliance with food safety, health & safety and allergen procedures

Maintain cleanliness and presentation standards throughout the café

Assist with…