Operations Manager

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced conference and events environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Directer of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence.

In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a high-volume C&E operations or other hospitality environment, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands‑on approach, adapting to changing priorities and leading by example in a fast‑paced environment.

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Financial contribution towards childcare from day 1 of employment up to age 12
• Annual wellbeing allowance of up to £500
• A minimum of 33 days holiday
• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
• Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Boomerang - Aimbridge internal sales lead program, the lead…