Leisure Attendant

Leisure Attendant
- Birmingham

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Leisure Attendant you're not just maintaining a clean, safe, and welcoming health club environment - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Ensure a high standard of tidiness and cleanliness in all areas of the Club.
• Complete and record all relevant quality and safety checks in line with company procedures.
• Maintain a safe and secure environment for yourself, guests, and colleagues.
• Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
• Ensure member access to towels and consumables is uninterrupted.

• Provides direct support to Club Manager, and the Health Club team.
• Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
• Establish effective communication practices and channels.

• Contribute to and review the club promotions plan.
• Maintain an awareness of consumer trends and competitor activity.
• Optimise income through the promotion of additional service propositions.

• Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
• Complete and record relevant quality/safety checks in line with company procedures.
• Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard.
• Maintain a safe and secure environment for yourself, guests and colleagues.
• Minimise utility consumption and waste at all times.
• Support club reception /operations when required.
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
• Adhere to company policies relating to Health & Safety at work.

• Ensure a high standard of tidiness and cleanliness in all areas of the Club.
• Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
• Ensure member access to towels and consumables is uninterrupted.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Demonstrate an awareness of customer priorities and anticipate needs.
• Action all guest requests in a friendly, efficient manner.

• Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
• Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

• Excellent team-working skills.
• Excellent communication skills.
• The ability to identify allocated cleaning priorities and respond accordingly.
• High levels of product standard and process knowledge with low levels of re-visits following audit checks.
• An ability to use workplace tools provided.

• Experience working as part of a team.
• Pool Attendant/ Responder/Lifeguard qualification.
• First Aid at Work certification.
• Pool Plant Experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, we don't just deliver exceptional experiences for our…