Catering Assistant​/Barista

We are seeking a friendly and professional Hospitality Assistant to join our team at Baxterstorey in Birmingham, United Kingdom. In this role, you will be at the heart of our hospitality operations, delivering exceptional service to our guests whilst supporting our kitchen and service teams. The successful candidate will demonstrate a genuine passion for customer care and a commitment to maintaining the highest standards of professionalism in a dynamic, fast-paced environment.

• Provide courteous and efficient service to guests, ensuring their needs are met with a warm and welcoming approach
• Assist with the preparation and presentation of food and beverages in accordance with company standards.
• Maintain cleanliness and organisation of dining and service areas throughout your shift
• Support the kitchen team with food preparation tasks, including plating and garnishing where required
• Clear and reset tables promptly, ensuring a pleasant dining experience for all guests
• Respond to guest requests and queries in a helpful and professional manner
• Adhere to food hygiene and health and safety regulations at all times
• Work collaboratively with colleagues to ensure smooth service delivery during busy periods
• Assist with stock management and reporting of supplies as directed
• Contribute to the overall positive atmosphere and team morale within the hospitality centre

• Proven experience in a customer-facing or hospitality role
• Strong communication and people skills with the ability to interact positively with diverse guests
• Excellent time keeping and reliability
• Ability to work efficiently in a fast-paced, pressurised environment
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation
• Flexibility to work varied shift patterns, including evenings and weekends
• Basic knowledge of food hygiene and health and safety practices
• Ability to work effectively as part of a team
• Professional demeanour and a positive, can-do attitude
• Desirable:
  Previous experience in a catering or hospitality organisation

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

We embrace our differences to push creativity and we work together to be better.

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

Baxter Storey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.