Assistant Catering Manager

We are looking for a hardworking and confident Assistant Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in the leafy Birmingham, Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including; our restaurant - KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants.

Please note, hours of work will include evenings and weekends.

Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements. To lead on stock control and contribute to effective staff rostering. Deputise for the Head of Catering Operations when required.

• Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MAC’s operational challenges.
• Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions.
• To positively, confidently and professionally resolve customer complaints as they arise.
• Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team.
• To effectively manage stock ordering, control and security, continuously monitoring stock availability, planning for busy periods and ensuring value for money from suppliers.
• Champion the correct and effective use of the EPOS system, to ensure Catering Sales are true and accurate.
• Effectively manage own and team rotas and workload to ensure the administrative requirements of the role are managed, whilst also spending time leading and supporting the team “on the floor” across all areas.
• Support payroll by checking and amending shifts using Rotacloud and authorising overtime.
• Maintaining accurate HACCP, COSHH and all other documentation required to keep the operation compliant.
• Control operational costs and identify ways to reduce waste working to department profit margins.
• Support MAC’s monthly stock take process to ensure results are accurate.
• To comply with all fire and safety regulations including acting as a Fire Marshall during an evacuation.
• Championing and delivering the standards required to maintain a 5-star EHO rating.
• To support the Head of Catering in the delivery of training and completion of records to ensure compliance to food, licencing and health & safety laws.
• To comply with allergen awareness procedures and laws, maintaining staff training and up to date records.
• Work pro-actively to develop strong and effective relationships with other key teams at MAC (predominantly the Kitchen and Commercial Hires) with a focus on jointly improving operational planning, quality, delivery and service. Encourage the team to work in the same way.
• Support the Head of Catering in the recruitment, training, and appraising of staff.

Implement MAC’s Environmental Policy and consider how this role can contribute to MAC’s sustainability goals.

To further, promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC.

Any other duties which may reasonably be required to support cross-organisational needs

Core

• Previous experience as a restaurant manager, assistant manager or hospitality manager in a food and beverage environment.
• Experience of managing and organising teams, staffing, workload and priorities.
• Working knowledge of managing within Health and Safety, Hygiene, Food Safety and Premises Licensing laws.
• Previous experience of an EPOS system, cash handling and cashing up.
• Excellent communication skills, personable and able to inspire a team.
• Problem solver, able to think of solutions or new ways of working.
• Passionate about food and beverage and interested in current trends in the industry.
• Ability to remain calm under pressure and able…