Reception Team Member - Nights

Job Description

When most of the city is winding down, you'll be helping our guests at ibis Birmingham New Street Station settle in, answering questions, keeping everything running smoothly and ensuring the hotel remains safe and welcoming throughout the night. As our Night Reception Team Member
, you'll be the friendly face guests rely on during the overnight hours, delivering great service while helping the hotel operate efficiently behind the scenes. This is a part-time role, working 25 hours a week on the night shift with an hourly salary up to £13.25 per hour plus benefits
.

• Welcome late arrivals and checking guests in and out
• Support guests with requests and enquiries
• Complete night audit and administrative tasks
• Carry out safety and security checks around the hotel
• Process payments and maintain guest records
• Prepare the hotel for the day ahead, including help get our breakfast ready
• Work independently while maintaining exceptional guest service standards

• A friendly and approachable personality
• Strong communication and problem-solving skills
• Good attention to detail and organisational ability
• Confidence using computer systems
• The ability to work independently and remain calm under pressure
• Flexibility to work overnight shifts, including weekends and bank holidays
• Hospitality or customer service experience ideally
• Up to £13.25 per hour
• Employee discounts across Accor and Starboard hotels
• Training and development opportunities
• Career progression opportunities
• A supportive and friendly team environment

ibis Birmingham New Street Station has recently joined the Starboard Hotels portfolio. Join us and be part of the hotel's next chapter.

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All offers of employment are subject to satisfactory proof of the right to work in the UK.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.