Leisure & Spa Manager - Hotel & Club. Closes

• Leisure & Spa Manager - Hotel & Country Club. Closes 28 Oct

The Forest of Arden Hotel & Country Club is looking for a dynamic, results-driven, and service-focused Leisure Club Manager to oversee the daily operations of our hotel's leisure club. In this role, you will manage the leisure team, drive membership growth, ensure high facility standards, and deliver an outstanding wellness experience for guests and members.

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

£37,080 per annum

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We are committed to providing a high-quality fitness and wellness experience. As a Leisure Club Manager, you will be responsible for managing all aspects of the leisure club, including staff leadership, membership engagement, financial performance, and ensuring excellent service delivery.

Overseeing the daily operations of the leisure club, ensuring a seamless and high-quality experience for guests and members.

Leading, training, and motivating the leisure team to deliver exceptional customer service.

Driving membership sales and retention through effective marketing and engagement strategies.

Managing budgets, revenue targets, and financial performance of the leisure club.

Ensuring all leisure facilities, including the gym, pool, and wellness areas, are well-maintained and meet health and safety standards.

Developing and implementing fitness and wellness programs to enhance the member experience.

Liaising with the hotel management team to align leisure services with the hotel’s overall guest experience.

Monitoring customer feedback and implementing improvements to enhance service quality.

Ensuring compliance with health, safety, and hygiene regulations, including risk assessments and staff training.

Handling any guest or member concerns professionally and ensuring prompt resolution.

The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

Previous experience in a leisure club, fitness center, or spa management role.

Strong leadership skills with the ability to manage and develop a team.

Proven track record of driving membership growth and achieving revenue targets.

Excellent customer service and communication skills, with the ability to engage with members and guests.

Good understanding of health and safety regulations within a leisure or wellness environment.

Strong financial acumen, with experience in budgeting and revenue management.

Proficiency in using leisure management software and Microsoft Office.

A flexible approach to work, with availability for evenings, weekends, and…