Field Service Engineer

Field Service Engineer

Location: Midlands
Department: Service & Commissioning
Reports To: Service Coordinator

We are seeking a skilled and motivated Field Service Engineer to join our Service & Commissioning team. You will be responsible for installing, commissioning, servicing, and repairing smoke and fire damper control systems and related equipment at customer sites.

This is a hands‑on role requiring strong electrical knowledge, excellent troubleshooting skills, and a customer‑focused approach.

• Install, commission, service, and repair smoke and fire damper control systems and interfaces.
• Diagnose and resolve electrical and control system faults on-site and remotely.
• Carry out planned preventative maintenance and reactive service work.
• Produce detailed service reports and technical documentation.
• Ensure compliance with health & safety regulations and site requirements.
• Work closely with internal engineering and support teams to resolve technical issues.
• Manage service calls and prioritise workloads to meet deadlines.
• Maintain tools, equipment, and service stock.
• Provide feedback to support product and service improvements.

• Time‑served electrician with strong electrical and electronic control systems experience.
• Fully qualified electrician (minimum 17th Edition / BS 7671).
• Proven experience in a Field Service Engineer or similar role.
• Strong fault‑finding and diagnostic skills.
• Good understanding of electrical circuits and control panels.
• Excellent communication and customer service skills.
• Ability to work independently and manage a varied workload.
• Must be willing to travel extensively and stay away from home when required (including overnight stays).
• Full UK driving licence.

• Experience with fire and smoke damper systems.
• Electrical design, installation, or verification qualifications.