Fire & Security Service Engineer

Service Engineer  Fire Industry
We are looking for a highly skilled and experienced  Fire Alarm Service  to join our growing team. This role covers the  full lifecycle  of fire alarm systems, including servicing, fault-finding and repairs. Youll act as a senior technical point of contact, providing leadership on-site and mentoring junior engineers. The role also includes participation in the  out-of-hours on-call rota , responding to urgent service needs in line with our 24/7 support commitments.
The role is mobile, primarily covering the  Midlands , with occasional travel to surrounding areas. sites will vary in size and complexity, requiring a flexible and proactive approach.
A  company van , tools, laptop, and phone will be provided to support you in your role.
We offer a  training and development program  to help you continue growing your technical skills and progress within the business.

KEY

ACCOUNTABILITIES
Conduct  planned and reactive maintenance , servicing, and fault diagnosis on addressable and conventional fire alarm systems.
Perform full  system tests , verify cause & effect logic, and ensure integration with life safety systems (e.g. sprinklers, access control, emergency lighting).
Respond to  emergency call-outs  as part of the  on-call rota , delivering effective solutions under pressure while maintaining excellent customer service.
Provide technical leadership and mentorship to junior engineers, promoting best practices and high standards.
Liaise directly with clients, site managers, and contractors to ensure project and service expectations are met.
Accurately complete service reports, commissioning certificates, and compliance documentation.
Support the team with system upgrades, remedial works, audits, and quotations.
Ensure full compliance with  BS 5839 , fire safety legislation, and health & safety policies.
PROFESSIONAL QUALIFICATIONS / SKILLS / WORK EXPERIENCE
5+ years' experience in fire alarm servicing and commissioning, ideally across a range of systems and site types.
Proven commissioning experience with leading fire alarm systems (e.g. Gent, Notifier, Advanced, Kentec, Apollo, Hochiki, etc.).
Comprehensive knowledge of BS 5839 and applicable standards and legislation.
FIA certification (Units 15) or equivalent. ECS, CSCS, or relevant trade card preferred.
Strong technical skills in fault finding, loop testing, cause & effect programming, and panel configuration.
Excellent problem-solving skills and confidence working on high-profile or complex systems.
Ability to mentor junior engineers and represent the company professionally on client sites.
Full UK driving licence (or equivalent).
Willingness to participate in the  on-call rota  (typically one week in [x], with overtime or call-out pay).
Desirable:

Experience with integrated life safety systems (e.g. fire suppression, emergency lighting, BMS).
Manufacturer training (Gent, Advanced, Notifier, etc.).
Health & Safety certifications (IPAF, PASMA, SSSTS) advantageous.
Knowledge of commissioning software tools and laptop diagnostics.