Fire & Security Service Engineer

About The Role We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines.

About The Role We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Birmingham team, serving clients across the Midlands region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines. In this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability.

You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.

• Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North region
• Perform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standards
• Commission fire alarm systems and carry out statutory inspections and compliance checks
• Respond to emergency callouts and provide reactive maintenance support
• Maintain detailed service records, certification, and compliance documentation

• Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologies
• Perform routine and reactive maintenance on security systems to ensure optimal performance and reliability
• Conduct software updates, hardware upgrades, and comprehensive system diagnostics
• Configure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)

• Provide expert technical support to clients on fire and security system issues across the Manchester and North region
• Diagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtime
• Deliver professional service on planned preventative maintenance (PPM) visits and emergency callouts
• Provide end-user training on the effective operation and maintenance of fire and security systems
• Maintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activities
• Complete service reports, certification, and compliance documentation promptly and thoroughly
• Keep meticulous records demonstrating attention to detail, quality, and customer service excellence
• Comfortable being part of a team, offering support and encouraging attitude
• Work closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutions
• Participate in on-call rota to provide responsive emergency support
• Provide occasional coverage in other areas within the North region, which may require overnight stays when necessary
• Ensure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policies
• Stay current with emerging technologies, regulatory changes, and best practices in fire and security engineering

• Proven and demonstrable experience in fire alarm…