Guest Services Receptionist

Better places, thriving communities.

Be the face of our Guest Services experience in Cadder.

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Cadder Depot, 2 Cadder Lane, Bishopbriggs

G64 1FS

Monday - Friday 0800 - 1700

£13.45 an hour

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
• Being the representative on behalf of the team for the engagement team.
• Collating and ordering lunches from catering suppliers for each classroom.
• Maintain up to date health and safety folders, with direction from the regional front of house manager.
• Co - ordinate the general running's of the building including kitchen and break out room checks to insure they are kept clean and tidy.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.

If this sounds like you, then we want to hear from you!

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your…