Continuing Education & TrainND Program Support Coordinator

OVERVIEW:
Bismarck State College is dedicated to student success. This on-campus position is student-centered to provide high-quality campus services and hands-on learning experiences.

MISSION:
As North Dakota's Polytechnic Institution, Bismarck State College focuses on student success through the delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION:
Bismarck State College will be a leader in polytechnic education improving lives and building sustainable communities.

REPORTING RELATIONSHIP:
Is directly accountable and responsible to the Continuing Education Operations Manager.

Benefits

COMPENSATION: $38,965-$48,706 based on education and directly related experience.

100% employer-paid family health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount. For more information regarding employee benefits, visit: /

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Position Description & Details

Are you someone who thrives in a fast-paced environment where no two days look the same? Do you enjoy helping others, staying organized, and making sure the details come together just right? If so, Bismarck State College would love to welcome you to our Continuing Education & Train

ND team.

This role plays a vital part in supporting lifelong learners, business partners, instructors, and colleagues by keeping programs, events, and daily operations running smoothly. From assisting customers with registrations to coordinating logistics for classes and customized training, you'll be at the heart of the action-ensuring every participant has a positive and seamless experience.

Continuing Education & Train

ND programs make a meaningful impact on individuals and businesses across our community. In this role, you'll help create engaging learning experiences while building strong relationships with participants, instructors, and partners.

What You'll Do

Customer Service & Registration

* Serve as a primary point of contact for customers, providing helpful, accurate information about programs, registrations, and payments.

* Deliver professional, friendly service through phone, email, and in-person interactions.

* Process and maintain registrations, payments, refunds, and customer records with a high level of accuracy.

* Provide backup reception coverage and support general office communications.

* Assist with occasional evening or weekend events as needed.

Program & Event Coordination

* Partner with program managers to plan and execute catalogs, classes, conferences, camps, and customized training opportunities.

* Coordinate logistics including scheduling, promotion, facilities, catering, materials, A/V setup, and virtual session support.

* Prepare and track contracts with instructors, speakers, clients, and facilities.

* Collaborate with accounting to support payment and documentation workflows.

* Serve as the primary contact for speakers, gathering materials and coordinating travel or onsite needs.

* Support onsite event operations, including setup, attendee assistance, and close-out tasks.

* Communicate schedule updates, cancellations, or changes to participants in a timely and professional manner.

Office & Systems Support

* Maintain proficiency in registration systems and office procedures.

* Ensure accurate data entry, recordkeeping, and adherence to data security practices.

* Assist in documenting and improving standard operating procedures.

* Run reports and help maintain accurate program information.

* Participate in ongoing professional development to stay current with technology and best practices.

Additional Responsibilities

* Offer ideas to enhance processes and improve the customer experience.

* Perform other duties as assigned to support the success of the department.

Minimum Requirements

* High school diploma or GED and four years of experience in administrative support, customer service, or event coordination OR an associate degree in business administration, office management, communications, or a related field and two years of directly related experience, OR a bachelor's degree.

* Proficiency using the Microsoft Office Suite applications, including mail merges, scheduling, creating documents, and using basic Excel functions.

* Experience handling payments and financial documentation.

* Availability for occasional evenings/weekends and travel.

Preferred Qualifications

* Demonstrated ability to document and improve office procedures (SOPs, streamlining workflows, etc).

* Experience with registration systems or CRM software and accurate data entry.

* Experience coordinating logistics for events to include project coordination, managing contracts, speaker coordination, and onsite event…