Project Program Management Senior Manager

Project Manager, Clinical Care Management

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Candidate may reside anywhere in the US

Leads and oversees the planning, execution, and successful completion of projects with business enablement focus by establishing the operational plan (project scope, objectives, and timelines) allocating resources, and managing project budgets from initiation through completion. Collaborates with cross-functional teams, communicates project progress to stakeholders, and uses formal processes and tools to manage resources, budgets, risks, and changes to ensure projects are delivered on time and within budget while meeting quality standards.

This individual contributor role blends expertise in stakeholder engagement and collaboration, requirements development and analysis, and business readiness testing with program, project and risk management expertise with a primary focus on Clinical Care Management (CCM) user acceptance testing (UAT). The ideal candidate will have experience in care management programs, processes, and systems, and will serve as a strategic partner to business and technology stakeholders.

• Allocates accountability by assigning clear responsibilities and expectations to project team members, ensuring effective project execution.
• Analyzes the organization's project management practices, identifying areas for improvement and implementing strategies to enhance project efficiency and success.
• Approves project plans, budgets, and deliverables, ensuring alignment with organizational objectives and stakeholder expectations.
• Attends project meetings and collaborates with multiple departments, fostering cross-functional collaboration and coordination to achieve project milestones.
• Communicates direction and project goals to the project team, providing clear guidance and ensuring alignment with strategic objectives.
• Conducts project evaluations and assessments, monitoring progress, identifying risks and issues, and taking corrective actions to keep projects on track.
• Consolidates information from various sources, synthesizing project data and insights to provide comprehensive reports and updates to stakeholders.
• Lead strategic discussions with business units, platform teams, operations, vendors, and external partners to gather insights and guide clinical system requirements.
• Elicit and analyze data to shape functional and non-functional requirements, ensuring alignment with business goals, user needs, and healthcare regulations (e.g., HIPAA, CMS, state, and group contracts).
• Create detailed end user system capability maps for internal and external users (e.g., members, providers, care managers) to visualize system interactions, decision points, and dependencies using insights to inform product design, testing, and implementation strategies that enhance user experience and system clarity.
• Develop and maintain system job aids consisting of clear, sequential instructions on how to perform actions within clinical systems translating complex system processes into clear, user-friendly guidance aligned to real-world business operations; ensuring accuracy, traceability to requirements, and usability for training, UAT support, and as day-to-day quick reference support.
• Define User Acceptance Test scenarios and business acceptance criteria in support of UAT as well as End-to-End testing; design and author test scripts; identify and document defects; and collaborate with product and development teams to ensure resolution.
• Defines business UAT scenarios and business acceptance criteria authors test scripts; documents defects; defines and develops standardized scripts for use by all script developers use; partners with product and development teams to ensure…