Polar Event Supervisor - Seasonal

Overview

Grand Canyon Railway and Warner Bros Productions Presents

The Polar Express Train Ride

“THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s25)”

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

The Event Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the event process, ensuring that all elements run smoothly, efficiently and according to the schedule. This role serves as a vital connector between departments, overseeing event logistics and collaborating closely with the Production Supervisor to ensure seamless execution while supporting the creative direction of the production.

The Event Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

• Position Type:
  Seasonal
• Seasonal Dates: 10/15/2026 - 1/03/2027
• Pay: $20.25 an hour
• Schedule:
  
  (4 day work week minimum)
• Must be available on
  • Weekends (Saturday & Sunday)
  • Three addition days between Monday - Friday.

• Free Grand Canyon Railway Train Tickets!
• Free Employee Run Train Tickets!
• Property Discounts and More!
• MEC ( Minimal Essential Coverage )
• Sick Time

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.
• Supervise and coordinate daily event activities, making sure all areas of the event work together seamlessly.
• Communicate effectively with the Production Supervisor to resolve issues, address technical or artistic needs, and maintain the integrity of the production.
• Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks.
• Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns.
• Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.
• Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards.
• The Event Supervisor works directly with the Production Supervisor to manage 30-40 cast members during the nightly shows.
• Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations.
• Monitor and evaluate staff performance, provide feedback, and implement improvements as needed.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Handles biohazard clean-ups.
• Maintains organization and flexibility in carrying out daily job duties.
• Practices good judgment when making decisions regarding guest service.
• Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor.
• Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff.
• Complete training or certifications related to the job;
  Railroad Safety 101, CPR/First Aid, & Serve Safe.
• Other duties as assigned.

• Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production.
• Minimum 3 years of previous customer service experience in hospitality.
• Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.
• Must possess the…