Front Desk Customer Service Representative

Executive Air Taxi Corporation is a full-service FBO in Bismarck, ND. Our mission is to provide the public and our community with high-quality air transportation and aviation services. We are currently seeking a highly energetic and customer-focused individual to join our talented team as a Full-time Front Desk Customer Service Representative.

• Provide world-class service by anticipating and exceeding customer expectations, including but not limited to ensuring car rentals, catering requests, and hotel accommodation needs are met.
• Solicit and respond to customer feedback
• Politely answer and direct incoming phone calls.
• Answer email communications in a professional and timely manner.
• Process customer purchases and fuel transactions
• Collaborate with line technicians and pilots to ensure all customer service needs are met in a timely manner.

• Will consistently search for ways to improve our customer service
• Can easily adapt to change and remain flexible and open to new ideas
• Must be detail-oriented and customer-focused
• Has excellent time management
• Has previous experience with Accounts Payables and Accounts Receivables preferred
• Is proficient in Microsoft Office Suite and Quick Books

This individual must be able to work in a dynamic, fast-paced environment, have robust customer service skills, be a team player, and be dependable. Light bookkeeping and data entry are required for this position.

Monday-Friday 7a.m. to 4p.m. There are times when this position may require additional hours.

• Competitive Wages
• Health/Dental/Vision Insurance
• Supplemental Insurance
• IRA with a company match
• Paid time off
• Paid holidays
• Employee discounts

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