Lead Concierge

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:
Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

As the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Ability to work Tuesday‑Saturday 7:00am to 3:30pm.
• High school diploma or equivalent (GED).
• Strong problem‑solving, organizational, and multitasking skills in a fast‑paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

• Deliver an elevated first impression by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community.
• Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest‑suite reservations, assisting with room‑service requests, supporting dining during peak times, event set‑up, and delivering responsible alcohol service.
• Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manage office supply inventory. Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable.
• Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.

• Competitive compensation and benefits
• Access your pay anytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Bring your servant heart to a place that feels like family.
Apply today, and our Team will follow up soon!

EOE/ADA