Club Manager

Job Title: Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience at all times.
• High involvement in all front‑desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Finish the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Communicate with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Actively listen to customers, empathize, and work together to solve problems.
• Recognize and define problems, analyze relevant information, encourage alternative solutions, plan to resolve situations, and seek additional assistance when needed.
• Demonstrate tact and skill in all interactions, using appropriate behavior and language.
• Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers (including coworkers and the public), empathize (see the situation from the customer’s perspective), and work together to solve the problem.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions and plan to resolve situations, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

• Dental Insurance
• Employee Discounts
• Flexible Schedule
• Health Insurance
• Vision Insurance
• Opportunity for Advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.