Service Advisor

Service Advisor

Location: Bismarck, North Dakota

Company: I-State Truck Centers

Shift: Monday-Friday 6:30am-3:30pm (One Saturday a month rotational schedule)

We’re growing and looking for an energetic, customer-focused Service Advisor to join our Bismarck team. If you love solving problems, building relationships, and keeping heavy‑duty trucks rolling, this is your opportunity!

• Assist customers at the service counter, by phone and via Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
• Basic computer skills and knowledge.
• High school diploma or equivalent.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Preferred, but willing to train a qualified candidate.
• Solid written and verbal communication skills including excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day‑to‑day challenging position.
• Mechanical experience.

• Tool program available
• Tuition assistance for educational and ongoing career growth
• Health, dental and vision coverage begins on the first day of the following month
• Paid Time Off (PTO) starts accruing day one of your full‑time employment
• Holidays 6 holidays and 2 floating holidays per year
• 401(K) with company matching
• Long Term Disability supplied
• Short Term Disability supplied
• Life Insurance supplied
• Healthiest You virtual health care paid by Interstate
• PPE Reimbursement safety glasses and safety boot reimbursement
• Pet Insurance we care about our furry friends
• Employee discounts available on products and services
• Paid Employee Assistance Program free 24/7 access to a guidance consultant regarding life challenges you or family member may face
• Paid health and well‑being screening for employees and their spouse

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.