Dispatcher, Customer Service​/HelpDesk

Job description

We seek a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be primarily an excellent communicator and remain calm and composed, especially in emergencies. You must be able to multi-task as well as take the appropriate action. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

This job is in-person and needs to be done in our office.

Job Type: Full-time

Salary: $14.00 - $23.00 per hour

Expected hours: 40 per week

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

• 8 hour shift

• Dispatching: 2 years (Required)

Work Location:

In person

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crew, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma
• Must be able to pass a background check
• Must be albe to pass a drug test