Telephone Customer Service Representative

Job Description

As a Telephone Customer Service Representative the responsibilities include generating and overseeing appointments for sales and service prospects from incoming phone call leads. The ability to respond to inbound phone call inquiries to develop customer trust and generate customer visits to our dealership. Following up with customers to ensure satisfaction and produce referrals. The Representative interacts daily with the Sales Managers, Sales Associates, Service Advisors, staff members and customers.

Telephone performance and accountable for call volume is key.

Prior Call center/sales experience preferred but not required. Must be comfortable speaking on the phone to customers and answering a high volume of calls.

Qualifications

• Teamwork approach and positive can do attitude
• Outstanding Communication Skills
• Professional appearance and work ethic
• Successful completion of pre-employment assessment, criminal background check and drug testing.

All your information will be kept confidential according to EEO guidelines.

• Benefits package with Health, Dental, Vision, Allstate & 4% Retirement Contributions
• Paid sick and vacation leave
• Free coffee, tea, soda, water--all the hydration you need!
• Ongoing education
• Logo apparel clothing discounts
• Parts, Service & Vehicle purchase discounts
• State-of-the Art Facilities and technology
• Employee car wash at unbelievable price
• Free lunch on Saturday's
• Unpredictable appearance of goodies and food
• Company BBQ's & Parties that you won't want to miss!

• Unconditional Dedication to Excellence
• Respecting the Uniqueness of every individual
• Giving back to your community
• Encouraging you to make a difference
• Honesty & Integrity in all decisions
• Championing your lifelong learning
• Supporting you and your family.