Overnight Customer Service Representative

Job Details:

Job Location:

Bismarck BIS - Bismarck, ND 58503;
Position Type:
Full‑Time/Part‑Time;
Job Shift: Night Shift;
Job Category:
Customer Service.

Responsible for new member sales and a positive member experience.

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks: information calls, checking members in, signing up new members, guiding potential members on tours, and updating members’ accounts as needed.
• Facilitate member services issues and questions and forward them to the Club Manager or Assistant Manager as required.
• Help maintain the neatness and cleanliness of the club.

• 1 hour (minimum):
  Deep cleaning.
• 1 hour (minimum):
  Continued training.
• Full shift: see Essential Duties and Responsibilities.

• Customer Service:
  Communicates and interacts with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening:
  Actively listens and empathizes, viewing situations from the customer’s perspective, and works together to solve problems.
• Problem Solving:
  Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy:
  Demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.