Event Manager Bismarck Event Center

Company Overview

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spanning four continents.

The Event Manager will manage every aspect of assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and the box office staff. The Event Manager will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $50,000–$55,000 and will remain open until September 18 2026.

Health, dental, and vision insurance; 401(k) savings plan and matching; and paid time off (vacation days, sick days, and 11 holidays).

Located in the heart of Bismarck, the Bismarck Event Center is the region's premier destination for live entertainment, conventions, meetings, sporting events, and community gatherings. As the largest event and conference facility in western North Dakota, the venue hosts a diverse range of events each year, including concerts, trade shows, banquets, conferences, family shows, and special events. Joining the Bismarck Event Center team means becoming part of a dynamic environment where no two days are the same, and contributing to memorable experiences for guests while working alongside passionate professionals dedicated to creating world‑class events and entertainment for the community and visitors alike.

• Advance, plan, service, and supervise all events.
• Plan, manage, and evaluate the work of subordinates.
• Provide leadership and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Establish and maintain effective working relationships with lessees/clients, co‑workers, part‑time staff, contractors, patrons/public, and municipal officials.
• Assist in managing the Box Office, including overseeing ticketing software, reporting, supervising box office staff, and resolving any ticket‑related issues.
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Assist with the completion of pre‑show event financial estimates.
• Assist with the completion of post‑show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and manage event staff, security staff, and box office staff.
• Create work schedules for event/box office & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load‑in and load‑out.
• Investigate and resolve event‑related complaints in a professional manner, ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff.
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure security of patrons and smooth event running.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Prepare and approve bi‑weekly payroll for all event staff and security staff.
• Coordinate service needs with the food and…