BHA Front of House Manager

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. TRMF was established in 1986—but our story begins before that.

In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff.

The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota. We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

The Amphitheatre Front of House Manager will have the primary responsibility of training, scheduling and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA).

• Schedule and supervise staff for all front of house positions at the BHA
• Account for all hours reported on time sheets for front of house employees and ensure accuracy to submit to TRMF accounting staff for payroll.
• Ensure excellent customer service and customer safety with all guests at the BHA
• Assist the Director of Volunteer Programs with assigning volunteers and training them on their nightly duties
• Know the placement of all emergency equipment in case of emergency
• Be familiar with BHA safety procedures and protocols
• Maintain inventory on necessary equipment and supplies

Train and supervise all theatre operations staff, as well as nightly volunteers.

• Reliable, on time, and ready for every shift
• Ability to stand and move for extended periods of time.

• Must be willing to wear a headset, and respond quickly if needed.
• Previous theatre front of house experience required.
• Previous Guest Service Experience preferred
• Must be able to operate POS system, or willing to learn
• Must possess math skills sufficient to make changes for customers quickly and accurately
• Must be fluent in English, bilingual a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.

Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds.

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation,…