Field Service Installer | Network Solutions

Overview

Field Service Installer | Network Solutions — Bismarck, ND, United States (Hybrid)

Location details: 201 Progress Pkwy, Maryland Heights, MO, 63043, US (Hybrid). Travel is required as part of this role.

• Regular travel, including overnight stays, to client locations to install Edward Jones branch offices.
• Set up computers, printers, cabling, telephony systems, and other equipment.
• Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed.
• Accurately track work time, update task status in the online system, and document ticket resolutions.
• Follow escalation procedures to ensure timely resolution of issues.
• Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs.
• Provide technical support with minimal disruption to client operations.
• Train clients on the use of new hardware and technologies.
• Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits.
• Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve.
• Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations.
• Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities.
• Monitor and manage ticket queues, assuming ownership of tickets as needed.
• Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance.
• Perform related project work as assigned.

• Ability to work independently to complete maintenance, projects, and IMAC calls efficiently.
• Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations.
• Provide coverage for other service areas when required.
• Maintain high speed internet access.
• Maintain residence in assigned territory.
• Carry a company issued cell phone and respond when called upon.
• Willingness to travel regularly to client locations, including air travel and long-distance driving.
• Three or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions

• Associates degree from accredited college or technical school
• Able to use all related computer hardware and software
• Able to use job-related handheld tools
• Able to lift and/or move up to 100+ pounds of equipment
• Must have good communications skills

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Notice to Candidates Requiring Sponsorship
At this time, CBIZ is not engaging with applicants who require sponsorship.

Compensation & Benefits
The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and detail insurance, retirement savings, life and disability insurance, health care and…