Delivery Manager; Individual Contributor – NetSuite ACS; Products Team

Overview

Job Description

What We’re Looking For: As an Advanced customer support (ACS) Delivery Manager (DM) you will join a collaborative team of business process and industry experts, driven to develop and present strategic guidance and advice to our existing customers on the most effective use of Net Suite. The ideal candidate has relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices, and a proven ability to build relationships with customers and partners.

The candidate also has experience with an ERP or other business application in an administrator or daily user role, and the proven ability to highlight the benefits of the software to non-users or other departments.

What you’ll do:

• Build long-term strategic relationships with key collaborators of the small and medium-sized businesses in your portfolio, and develop a deep understanding of your customers’ business processes, goals, and strategies
• Proactively present advice, assistance, and resources to help customers generate value from the Net Suite products and services they have purchased
• First learn, then demonstrate your functional knowledge of Net Suite and Net Suite internal resources to encourage customers’ adoption of Net Suite and deepen this expertise over time
• Collaborate with other collaborators in the organization who are responsible for ensuring Customer Success:
  Account Management (AMO), Solution Consulting, Professional Services, and Technical Support
• Be measured on the quality of your customer engagements, time invested with them, customers’ system adoption, and customer retention
• Earn and maintain different Net Suite certifications during your tenure

Career Level – IC4

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions.

Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

The following qualifications are embedded in the description:

- Experience in process improvement, accounting, or consulting on back office best practices - Experience with an ERP or other business application in an administrator or daily user role - Ability to highlight benefits of software to non-users or other departments - Ability to build relationships with customers and partners - Willingness to earn and maintain Net Suite certifications

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

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Range and benefit information provided in this posting are specific to the stated locations only

• CA:
  Hiring Range in CAD from: $103,700 to $153,700 per annum.
• US:
  Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term…