Senior Director, BI Operations Strategy & Delivery - Enterprise Tech Currency

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category:
Operations Compensation Overview

The annual base salary range for this position is $126,500 - $208,700. Actual salary is determined by role scope, complexity, location, skills, education, training, credentials and experience.

Employees are also eligible for performance-based cash incentive awards.

The Senior Director, BI Operations Strategy & Delivery – Tech Currency role translates enterprise technology currency priorities into a strategy and execution approach that modernizes Infrastructure, End User Productivity, and Cybersecurity capabilities across BI Operations and Business Process Management workflows and experiences. Working collaboratively with business, operations, and technology leaders, the role defines the scope and services of technology currency enablement impacting BI Operations, supports the BI technology currency engagement model, and manages readiness, risk mitigation, and governance for these capability areas.

Lead change management and business readiness planning across impacted business areas.

• Own a high-level business vision of high complexity and translate it into strategy and capabilities; partner with finance and business to define business value.
• Understand and align business vision, strategies, operating vision, imperatives, and capabilities to define technology imperatives and business capabilities, including employee and customer-facing analytic capabilities.
• Lead definition and refinement of business needs, solutions, process flows, and epics and candidate features in partnership with business leaders.
• Create and set performance goals, KPIs, and key milestones for proposed solutions.
• Collaborate with business and technical architects to ensure solutions fit into the overall enterprise architecture.
• Ensure delivery and execution of projects or programs, leading business readiness, change management, and implementation of delivered capabilities.
• Develop strategy roadmaps identifying time frames, deliverables, and dependencies; proactively manage and mitigate risk and appropriately escalated issues.
• Facilitate updates with senior business leaders and make decisions at appropriate levels.
• Demonstrate strong executive leadership communication and serve as liaison to the business community.
• Assist in development of strategy business value, balancing solution cost and benefit realization.
• Participate in acquisition of information and expertise to inform capability strategies.
• Perform other duties as assigned.

• 10+ years of related experience.
• Prior experience in strategy development.
• Prior experience in project and change management.
• Prior software delivery experience.
• Prior management experience.
• Bachelor’s degree or advanced degree.
• Prior experience within the P&C industry.

6 years of related work experience.

• Health Insurance:
  Coverage for employees and eligible family members from day one.
• Retirement:
  Travelers 401(k) match dollar-for-dollar up to the first 5% of eligible pay.
• Student loan support:
  Paying it Forward Savings Program.
• Pension Plan fully funded by Travelers.
• Paid Time Off:
  Minimum of 20 days PTO annually plus nine paid company holidays.
• Wellness Program:
  Tools, discounts, resources, mental health counseling, health coaching.
• Volunteer Encouragement:
  Matching Gift and Volunteer Rewards program.

Travelers is an equal opportunity employer. We value unique abilities and talents. Candidates in Colorado are not required to disclose educational dates. Contact us for physical requirement questions.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs, visit

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

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