Service Level Manager

Service Level Manager

On our team, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget, and with the highest quality. As a Service Level Manager, you will be responsible for defining and implementing the metrics gathering process for the program and using the metrics to ensure service delivery meets customer performance requirements.

Work with us to transform the future of digital platforms. Join us. The world can’t wait.

• 8+ years of experience evaluating Service Level Agreements (SLAs) and how best to measure those requirements against stated service specification goals
• 5+ years of experience in Service Level management
• 3+ years of experience in enterprise operations management
• 3+ years of experience in vendor or third-party service management
• 3+ years of experience automating measurement and reporting of performance metrics
• Secret clearance
• Bachelor’s degree

• Ability to work across Task Areas to achieve mission success
• Possession of excellent leadership and team management skills
  
  Possession of excellent customer or cross-functional stakeholder management skills, including a service mindset
• PMP Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;
Secret clearance is required.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

This posting will close within 90 days from the Posting Date.

• Remote:
  If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid:
  If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite:
  If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.