Associate, Endpoint Administrator

Essential Job Functions

• Act as a point of escalation for the Endpoint Management team, resolving complex endpoint, Microsoft Intune, and Automox-related issues
• Use company ticketing systems to record, track, document, and resolve endpoint-related incidents and service requests
• Apply company‑approved diagnostic tools and utilities to troubleshoot hardware, operating system, application, and endpoint management agent issues
• Perform endpoint support remotely or in person, including installing, upgrading, and configuring software, installing hardware, and configuring systems and applications
• Administer, maintain, and support Microsoft Intune, including endpoint configuration, compliance policies, security baselines, application deployment, Windows Autopilot, and mobile device management (MDM)
• Design, implement, and maintain Intune configuration profiles, compliance policies, Conditional Access integrations, and deployment strategies
• Administer and maintain Automox for endpoint patching, including patch policies, scheduling, testing, monitoring, remediation, and custom Worklets
• Monitor Automox dashboards and reporting to ensure patch compliance, investigate failures, and remediate vulnerabilities
• Assist in operating system and application patch releases and rollouts using Intune, Automox, and related tools in accordance with Change Management best practices
• Maintain patching compliance across the SitusAMC endpoint environment
• Implement and maintain security hardening and configuration standards on all Windows endpoint operating systems
• Provide planning, analysis, implementation, testing, and validation of complex operating system upgrades, feature updates, and new releases, including impact assessments to endpoint management workflows
• Support the planning, testing, and deployment of COTS (Commercial‑Off-The‑Shelf) software upgrades and new releases
• Interface with internal SITUSAMC teams and external vendors during endpoint deployments, upgrades, and issue resolution
• Collaborate with systems administrators, database programmers, analysts, security teams, and end users to evaluate current and future endpoint system needs
• Assess the impact of new or revised applications on existing endpoint configurations, policies, and systems
• Maintain familiarity with Microsoft security, compliance, and audit requirements applicable to endpoint environments
• Develop, maintain, and update endpoint documentation and reporting to support audit, compliance, and operational needs
• Monitor vendor service portals and forums (Microsoft, Automox, and third‑party vendors) for updates, advisories, and best practices
• Provide expert‑level analysis and resolution of complex endpoint issues to maximize availability and minimize user impact
• Perform capacity, performance, and root cause analysis to ensure efficient use of endpoint and management platform resources
• Produce reporting on endpoint compliance, patching status, performance, and security posture for management review
• Provide on‑call support for assigned endpoint platforms and supported software products during production incidents
• Assist in training and mentoring Endpoint Management staff on tools, processes, and security practices
• Participate in company and department training initiatives to continuously improve technical skills
• Proactively identify emerging trends, risks, and recurring incidents related to endpoint management and security
• Perform other duties and projects as assigned by management

• Bachelor's degree in Computer Science, Information Systems, related field or a combination of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
• Proven experience supporting enterprise Windows Endpoint environments and administering Microsoft Intune in production.
• Hands‑on with endpoint patch management tools like Automox; capable of supporting third‑party application deployment and patching.
• Knowledge of endpoint security, compliance, audit requirements, and experience in regulated environments.
• Strong troubleshooting, documentation, and communication…