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Service Desk Lead — ITIL Expert Secret Clearance
Job in
Bismarck, Burleigh County, North Dakota, 58502, USA
Listed on 2026-07-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Lead to oversee service desk operations, mentor staff, and ensure timely IT support aligned with SLAs. This role requires a bachelor’s degree in IT/CS and 7+ years in IT support, including 2+ years in leadership, with a Secret Security Clearance.
You will act as the escalation point for complex incidents, drive continuous improvements, and collaborate with IT teams to meet business needs while maintaining
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