Business Process Manager

GRVTY is a member of 100% of the winning teams for the largest technology programin the Intel Community. We've been supporting this customer on many different sub-projects of this program since our founding in 2013. We've grown on this effort by providing the customer with Engineers who have done exceptional work, and we'veretained our staff by paying very strong salaries, and working hard to ensure each Engineer is doing work that aligns with their career interest.

GRVTY is seeking a Business Process Manager with a TS/SCI + Poly clearance (applicable to this customer) to join one of our top projects in Herndon, VA. As part of Sponsor's integrated Service Now delivery team, the Contractor Team shall provide development and process improvement support of Sponsor's Global Infrastructure Business System (GIBS) custom application suite and other Sponsor requirements on the enterprise and non-enterprise Service Now platforms.

• Active TS/SCI with Polygraph Clearance
• Demonstrated experience developing Service Now, or advanced experience with software development or experience with low-code development platforms and the aptitude to develop Service Now experience,
• Demonstrated experience with Flow Designer, creating catalog items, and an understanding of business rules.
• Demonstrated experience in business process analysis including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
• Demonstrated experience in systems evaluation such as identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Demonstrated experience with process improvement such as analyzing functions, requirements, or existing capabilities and shortfalls.
• Demonstrated experience with program management and project task management, and customer relations and outreach.
• Demonstrated experience with IT and systems lifecycle management, including managing review boards, and change & release management.
• Demonstrated experience with knowledge management, including developing feature release descriptions, and technical artifacts related to the development under this request.

• Service Now Certified Application Developer, or completion of requisite Service Now training for the certification.
• Demonstrated experience with
  
  Service
  
  Now Automated Test Framework (ATF).
• Demonstrated experience with
  
  Service
  
  Now application suites (e.g., IT Service Management, IT Business Management),developing Dashboards on Service Now, and using
  
  Service
  
  Now Performance Analytics.
• Demonstrated experience using
  
  Service
  
  Now project management applications.
• Demonstrated experience working with Sponsor’s IT service providers.
• Demonstrated experience advising
  
  Sponsor personnel on processes, practices, and policies that directly impact the organization.
• Demonstrated experience with cloud architecture, including expertise beyond the Sponsor’s legacy cloud environments.

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

$150,000—$250,000 USD

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