More jobs:
Head of Enterprise IT Service Management; ITSM Platform
Job in
Bismarck, Burleigh County, North Dakota, 58502, USA
Listed on 2026-08-30
Listing for:
Pearson
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Pearson seeks a Head of IT Service Management to lead enterprise-wide ITSM within OCTO. You will own governance of Incident, Change, CMDB, Service Now and Atlassian Platform across Pearson globally, driving AI-enabled, cloud-native ITSM with strong stakeholder influence.
The role requires 15+ years in tech, deep ITIL 4 expertise, and transformational leadership to build a 24/7 globally distributed team and deliver measurable improvements in service quality for learners and stakeholders.
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