Service Technician

Position Summary / Objective

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost‑effective manner.

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost‑effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
• Attend Required Company And Departmental Meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

• High School diploma and two years of relevant experience; or equivalent combination of education and experience.
• Associate degree preferred.
• Sharp, Canon, HP and/or Konica direct service experience preferred.

• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non‑technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner;
  Gather and analyze information skillfully;
  Work well in group problem solving situations.
• Balance team and individual responsibilities;
  Exhibit objectivity and openness to others' views;
  Give and welcome feedback;
  Contribute to building a positive team spirit;
  Put success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Support everyone's efforts to succeed.
• Cost Conscious – Conserve organizational resources.
• Treat people with respect;
  Work with integrity and ethically;
  Uphold organizational values.
• Follow policies and procedures;
  Complete administrative tasks correctly and on time;
  Support organization's goals and values.
• Demonstrate accuracy and thoroughness;
  Look for ways to improve and promote quality;
  Apply feedback to improve performance;
  Monitor own work to ensure quality.
• Meet productivity standards;
  Complete work in timely manner;
  Strive to increase productivity;
  Work quickly.
• Observe safety and security procedures;
  Report potentially unsafe conditions;
  Use equipment and materials properly.
• Adapt to changes in the work environment;
  Change approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction;
  Take responsibility for own actions;
  Commit to long hours of work when necessary to reach goals;
  Complete tasks on time or notifies appropriate person with an alternate plan.

Seniority Level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting